No Return & Refund Policy

At Vrudev Jewels, every piece is carefully inspected and quality-checked before it is packed and dispatched.

All Sales Are Final

Once an order has been successfully placed and confirmed, it is considered a final sale.

We do not accept returns, exchanges, or offer refunds for reasons including:

• Change of mind

• Personal preference

• Incorrect size or selection made by the customer

• Minor variations in colour, texture, finish, or appearance due to photography, lighting, screen settings, or the handcrafted nature of the product

• Products that have been worn, used, altered, damaged, or handled improperly after delivery

We encourage you to carefully review the product details, specifications, size, and images before completing your purchase.

Damaged, Defective or Incorrect Products

In the unlikely event that you receive a product that is damaged, defective, or different from the product ordered, please contact our customer care team within 48 hours of delivery.

Please retain the original product, packaging, invoice, tags, certificates, and any other items received with the order. We may also request photographs or videos of the product and packaging to help us verify the issue.

Once the claim has been reviewed and approved by our team, Vrudev Jewels may, as appropriate:

• Replace the product with the same product, subject to availability; or

• Offer another suitable resolution in accordance with applicable law.

Any refund, where required under applicable law or expressly approved by Vrudev Jewels, will be processed through the original mode of payment.

Non-Eligible Products

A product will not be eligible for return, replacement, or refund if:

• It has been worn, used, altered, resized, repaired, or modified after delivery.

• It is damaged due to misuse, negligence, improper storage, or normal wear and tear.

• The original packaging, tags, certificates, invoice, or accompanying items are missing.

• The request is made outside the applicable reporting period, except where otherwise required by law.

• The product matches the order and specifications selected by the customer.

Customised & Personalised Jewellery

Custom-made, personalised, engraved, resized, or specially ordered jewellery is non-returnable, non-exchangeable, and non-refundable, except where the product received is damaged, defective, incorrect, or where otherwise required under applicable law.

Order Cancellation

Once an order has been confirmed and entered into processing, it cannot be cancelled or modified. Please review your order carefully before completing your purchase.

Important Note

Nothing in this policy is intended to restrict or exclude any rights or remedies available to customers under applicable consumer protection laws.

For any concerns regarding your order, please contact Vrudev Jewels Customer Care through the contact details provided on our website.