Refund policy

Return & Exchange Policy

Thank you for choosing Vrudev Jewels. We take great care to deliver beautiful, high-quality jewellery. Please read the policy below carefully — we do not accept returns or refunds except when an item is damaged during transit. If you receive a damaged product we will evaluate the claim and provide a suitable resolution (replacement, repair, or store credit). Refunds for change of mind are not available.

1. No returns or refunds (change of mind)
All sales are final. We do not accept returns or refunds for change of mind, incorrect size selection by the customer, or buyer’s remorse.
Customised, engraved, or personalised items are always final sale.

2. Damaged-on-delivery — what to do (strict requirements)
If an item arrives damaged, we’ll help — but you must follow these steps exactly to qualify for a resolution:
Record an opening video (required).
While still on camera, unbox the parcel in one continuous video showing: the outer packaging, courier seal/label, parcel opening, the inner packaging, and the damaged item(s) and any tags/boxes.
The video should clearly show the damage and the condition of the packaging. Short clips or cropped/edited videos may be rejected; we require an uncut opening video from the moment you receive the parcel.
Keep all packaging and items.
Do not discard the outer box, inner box, tags, certificates, or protective pouches until the claim is resolved.
Report within 48 hours of delivery.

Contact us within 48 hours of receiving the parcel. Claims made after 48 hours may not be eligible. Include your order number, photos of the damage, and attach the full opening video.
Send supporting photos.
In addition to the opening video, please provide clear photos of the damaged item from multiple angles, photos of the package condition, and the shipping label.
Claims that do not include the required opening video and packaging photos will be ineligible.

3. How to submit a damage claim
Email: vrudevfj@gmail.com
Call/WhatsApp: +91-7016830594 (Mon–Fri, 10:00–18:00 IST)
In your message include:
Order number
Name on order and shipping address
Date/time of delivery
The uncut opening video (attachment or download link)
3–5 close-up photos of the damage and the packaging
We will acknowledge receipt of your claim within 48 business hours.

4. How we resolve eligible claims
After we review and verify your claim, we will offer one of the following, at our discretion:
Replacement — If the same item is available, we will send a replacement at no additional cost. Replacement shipment normally ships within 10-15 business days after verification.
Repair — If the piece can be repaired, we will arrange repair and return it to you (repair timeframe depends on the nature of damage).
Store credit — In some cases we may offer store credit for future purchases instead of replacement or repair.
We do not offer monetary refunds for damaged-on-delivery claims.

5. What we do NOT cover
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After failed delivery attempts by our courier agencies
Package refused by recipient.Sizing issues.
Please review our size guides carefully or contact us on DM or WhatsApp for any query for sizing before making your purchase.
Damage that occurs after delivery (wear and tear, improper use, modifications, exposure to chemicals, or damage caused by repair by a third party).
Claims filed after 48 hours from delivery or claims without the required opening video and packaging.
Loss of an item where the carrier’s tracking shows delivered and you accept the parcel without following the opening-video requirement.
(For lost-in-transit issues, consult our Shipping Policy — the carrier investigation process may apply.)
Minor color and design variation(s).
All products are handcrafted and use natural stones so there may be some variation from the photographs on our website.

6. High-value orders & signature
For high-value shipments we recommend choosing insured shipping and signature-on-delivery. If you sign for the parcel after inspecting it and do not follow the opening-video requirement, damage claims may be denied.

7. Frequently asked — quick answers

Q: Can I return an item because it doesn’t fit?
A: No — we don’t accept returns for fit/size. Please check measurements before ordering.
Q: I received a scratched ring. What next?
A: Email the opening video and photos within 48 hours — we’ll verify and propose repair or replacement.
Q: I threw away the packaging. Can I still claim?
A: Unfortunately, if you cannot provide the opening video and packaging photos, the claim is likely ineligible.

8. Contact & support
For damage claims and support, contact: vrudevfj@gmail.com
+91-7016830594 (Mon–Fri, 10:00–18:00 IST)
Please include your order number in every message.
Summary

No refunds or returns for change of mind.
Damaged on delivery: report within 48 hours + provide an uncut opening video and photos.
Eligible claims → replacement / repair / store credit (no cash refunds).